To ensure that every guest has a great experience, we ask that the following spa etiquette & policies please be observed:
CANCELLATION POLICY
Park City, Utah:
Skin by D requires 24-hour advanced notice in order to cancel any service with no charge. Scheduled
treatments are exclusively reserved for you (we do not double-book) and a minimum of 24 hours is
required to fill your appointment time. If your appointment is not cancelled within this notification
period, your appointment is considered confirmed. Any changes or cancellations made after the 24-hour
window are subject to 100% charge for each service. Because of this policy, a valid credit card number is
required at time of booking. This policy also applies to gift card and certificate holders.
Costa Mesa, California
Since our main location is now in Park City, we have a limited number of appointments available for our
clients in Costa Mesa, for which Darcy flies to Costa Mesa twice per month to service. As such, clients
are booked and scheduled exclusively on a first-come first-served basis and payment in-full is required
at the time of booking. Furthermore, as scheduled treatments are reserved exclusively for you, if you
change or cancel your treatment with less than 7-day notice and your spot cannot be filled, you will be
responsible for 100% of the scheduled service. Because of this policy, a valid credit card number is
required at time of booking. This policy also applies to gift card and certificate holders.
PRE APPOINTMENT HEALTH CHECK
Your health and safety is important to us. Prior to each appointment both the guest and therapist will complete a health check including a temperature check. If it is determined that either have/had signs of illness or a temp over 100.4 (CDC guidelines), the appointment will be cancelled until a doctors clearance can be furnished. The cancellation policy does not apply to failed health checks.
DISINFECTION AND SANITATION
Darcy Debernarde of Skin by D is certified in Bloodborne Pathogens (infection control) and instructs
other industry professionals in it. Inhibiting the spread of disease in the clinic is a regular practice at Skin
by D. We use hospital grade disinfectant to thoroughly disinfect and clean all high- touch surfaces after
each treatment, including, but not limited to: all door and cupboard handles; all tools and equipment
and all mattress coverings on beds. Bedding will be changed after each appointment. Single use
disposable items are used whenever possible. For your protection and to be in compliance with state
regulation, your therapist will wear gloves, a mask and a disposable apron during each treatment.
PAYMENT
We offer several forms of payment: Zelle, Venmo, PayPal, credit card, card on file and invoicing.
REFUNDS AND EXCHANGES
In-Store credit or exchange with receipt within 30 days of purchase. All gift cards are non-refundable. Sale items are final and cannot be returned. There are no refunds on services, packages or memberships.
GIFT CERTIFICATES AND GIFT CARDS
Gift Certificates/Cards are non-refundable and not redeemable for cash. All gift certificates/cards must be mentioned prior to making your appointment. Gift certificates must be presented at time of your appointment. Dollar amount gift certificates/cards do not include taxes or gratuity.
